Financial Assistance

My UofMHealth patient portal

Complex financial issues may arise during cancer care. To assist in asking the right questions and obtaining the appropriate resources, the U-M Cancer Center offers financial counseling assistance.

For patients with insurance coverage

The best source of information about the specific coverage is the insurance company that issued the health insurance policy or, if the patient is covered under a group policy at work, the employer's benefit office. Questions to ask the insurance provider:

  • Is the U-M Comprehensive Cancer Center a covered provider? If the plan does not cover our Center, ask if there are any exceptions. If no exceptions exist, the patient may still obtain care from our Center, but it will be at his or her own expense
  • What inpatient and outpatient services, medications, prescriptions and diagnostic procedures are covered?
  • Are there any limitations or restrictions on cancer care?
  • Are there any out-of-pocket expenses?

Tips

  • Ask for clarification if anything that is said that is not understood.
  • Be sure to follow all guidelines and fill out all paperwork requested by the insurance company.
  • Bring all necessary forms and referrals to the appointment.
  • Always keep a written record of the organization contacted, including phone number, name of representatives and brief notes of what was discussed.

Return to top

For patients with no insurance or insufficient coverage

Many people do not have full insurance coverage and some have no coverage at all. If this is the case, there are two main options: request a deferred payment plan from the U-M Health System and/or seek other sources of financial assistance, depending on the patients ability to meet eligibility requirements.

If the patient requires assistance, please notify the health care team. The team will then contact a social worker to help determine the resources available to help.

Return to top

Financial Assistance

University of Michigan Health System's policy supports medically necessary health care for all people, regardless of their ability to pay. MSupport is our financial support program that may help you if you are uninsured, have limited or exhausted benefits. For more information, please visit the UofMHealth.org's webpage Financial Assistance.

Financial Assistance with Parking

Certain Cancer Center patients are eligible for 50 cent parking under the following two programs:

Bone Marrow Transplant
Bone Marrow Transplant patients are eligible for the parking discount when visiting for a clinic or treatment appointment.

Infusion
Infusion patients who are receiving treatments more than once a week are responsible for paying the full parking fee for the first day of treatment, but are eligible for the parking discount for any subsequent treatments for the rest of the week.

In addition, there are many transportation opportunities to get patients to and from the University of Michigan for medical care. Our dedicated social workers are available to help to determine solutions, identify transportation resources, and arrange patient transportation for those who qualify. For more information, please call 800-888-9825 or visit the UofMHealth.org's Parking and Transportation webpage.

 

Meal Financial Assistance

The Guest Assistance Program (phone 800-888-9825) can provide information about eligibility for meal vouchers.

 

Pharmacy Assistance Program

The Guest Assistance Program offers help to patients who face financial difficulties purchasing prescriptions. For more information, call 800-888-9825.

 

Lower Phone Rates for Low Income Households

Staying in contact with others during cancer treatment is vital. From maintaining a dialogue with employers to receiving words of encouragement from friends, the phone is an important tool for patients.

Because no one should be without phone service, Ameritech, in conjunction with the Federal Communications Commission and the Michigan Public Service Commission, offers Lifeline Service which provides financial assistance for low income households. In addition to a 50 percent reduction in phone start-up charges, Lifeline Service provides an $8.25 discount on monthly phone service. Ameritech must be contacted within 30 days of ordering phone service. Households receiving assistance from Family Independence Agency automatically qualify.

For more information or to order by phone, call 800-621-8650 between 8:00 a.m. and 4:30 p.m., Monday through Friday. Proof of income will be required.

Return to top

Transportation within the Ann Arbor / Ypsilanti Area

There are many transportation opportunities to get patients to and from the University of Michigan for medical care. Our dedicated social workers are available to help to determine solutions, identify transportation resources, and arrange patient transportation for those who qualify. For more information, please call 800-888-9825 or visit the UofMHealth.org's Parking and Transportation webpage.

back to top